How long does it take to process an order?
Depending on the hour and the day you made the order we will ship on the same day or the next following working day. Valid from Monday to Friday until 4 in the afternoon. Saturdays until 12 for delivery on Mondays and orders made on Sundays will be shipped Monday with delivery on Tuesday.
Do the photos belong to real jewellery that you have in stock or are they computer generated photos and do I have to wait to make them?
We have all the pieces advertised on this website in stock. They can be shipped very quickly.
The colours might be different due to your monitor settings and the nature of the coloured gems.
We will do our best to describe the item as best as we can and have the most original photos possible.
Also, read the description, sometimes the colour from the photo may be distorted.
The photos and videos belong to real jewellery that we have in stock.
Are these British made?
Yes, all pieces were manufactured from start to finish in our workshop located in the Jewellery Quarter, Birmingham, UK. Check out our YouTube channel to learn more about us and how we work.
Does the white gold bought from you needs the Rhodium treatment?
Our white gold 18ct is not Rhodium plated and there is no need to give this treatment ever.
Other carats will be specified in the description if it has the treatment or not.
Why buy from us?
We offer a service second to none and we are proud of all our craftsmanship.
Each piece of jewellery advertised here was made in-house by our craftsman (some of our pieces, including the gemstones, were cut on-site, such as opals or cabochons), and because of this, we bypass many middlemen, so the quality and attention to detail are the finest.
To know more about our setter's skills, check our website:
Is your jewellery hallmarked?
Yes, all our pieces are stamped in Assay Office Birmingham.
Each item will come with at least 3 symbols:
Our brand name
The carat (375/585/750/916/990) of the gold
The Anchor - the symbol of Assay office Birmingham
How much is the shipping and how long will it take to receive my order?
We ship only in the UK and is free of charge. All our items are sent with tracking and signature for next day delivery.
Check our shipping policy for more shipping information.
How do I get in touch if I have a question?
Phone or WhatsApp:
0747 3920 793
Visiting us in Birmingham:
197, A, Warstone Lane, B18 6JR
How do I return an item?
We are very sorry that you want to return an item bought from us and we will help you with this. Check our return policy for more details.